Yes, Small Business, There Is a Helpdesk Solution

Julie Settle — Fri, 03 Dec 2010 00:17:57 +0000

Let’s face it — if your business is supported by computer technology, you need a Helpdesk. You deserve a Helpdesk. One of the main reasons a business fails (outside of negative revenue generation) is the inability to recover quickly from an IT disaster. Disaster — it’s a big scary word. And if your only desktop computer or your only server goes down and no one is able to recover the data from it, or recover it in a timely fashion, you’re toast. No longer do you have a customer database, no longer do you have an accounting history, no longer do you have a viable business.

This year, give yourself the gift of security. Enlist a capable and responsible IT company to be at the ready when you need them.

Better yet, give yourself the gift of preparedness and proactiveness. Take the time to have your systems upgraded and cleaned up. Create a plan of action for the New Year to extend the life of those precious machines. Allow an IT professional to research the best equipment for your needs now and into the near future at the best price (because many are approved vendors and can get a better deal than you might).

A viable IT company offers professional service and advice on:

Preventative Maintenance
Remote Patch Management
Equipment Purchases
Helpdesk and Support Services
On Call for Break/Fix Issues

As you, business owner, prepare for the annual holiday party, grant vacations and leave of absences, think about who’s taking care of your business while you are out running your business. Have you checked with your IT guy to see if he’ll be around on Christmas morning for you if need be? A back up plan of action is always a good idea.

A&J Computers Inc. has provided Helpdesk and IT support services for 21 years.

Julie Settle

A&J Computers Inc.

Rain, Rain Go Away – How to keep your electronics safe in the storm

Joe Vivona — Mon, 21 Sep 2009 19:49:39 +0000

For those of you not in the southeast, the past few days have been nothing but rain. With well over a foot of rain in the past 3 days, a lot of people are getting worried about the flooding/lightning and the effect it might have on computer equipment. Here’s my advice to you:

If you don’t have a UPS (battery power) between the wall outlet and your computer – you should unplug your computer completely from the wall (don’t just turn it off) – this will stop the electrical surges and possible lightning strike from traveling across your power lines right into your computer.

If the room you are in is susceptible to flood or leaks, lift your computers and power strips off the floor to avoid eletrical shorts and shocks. Don’t just think about your computer – but anything electrical – TVs, DVD players, etc - as yourelf “What can get wet or struck by lightning?”

One thing to know – your power company is not liable for any damage caused to your electrical equipment. You MAY be able to file a claim with your home owner’s insurance but it depends on the size of your claim and what specific riders you have on your insurance. If you run your business from your home - don’t forget to check with your business insurance provider (general liability, etc) to see if they will cover any damages.

Most power strips you buy at the local stores don’t have any type of insurance or protection from surges or power spikes. There are a few and rather than recommending a specific brand, we’d rather discuss options with you in person to ensure you are receiving the correct protection for your equipment.

If you need help in gathering information for an insurance claim, call us and we can help get you current pricing, replacement pricing and any labor estimates for the claim. Our estimates are accepted by most insurance companies and we can work with your insurance company to determine the actual value of your equipment.

A&J Computers Inc Blog » flood

Yes, Small Business, There Is a Helpdesk Solution

Rain, Rain Go Away – How to keep your electronics safe in the storm